Contacting Malaysia Airlines for Assistance
Customer Support Details
Passengers seeking assistance with Malaysia Airlines products and services can reach out to the dedicated 24-hour call center at 1 300 88 3000 within Malaysia or 603 7843 3000 outside the country (long-distance call charges may apply).
Live Chat Service
Malaysia Airlines offers live chat support for non-urgent inquiries. However, for urgent matters or emergencies, the airline recommends contacting its 24/7 Global Call Center.
Additional Information
For further assistance, passengers are advised to visit the Malaysia Airlines Knowledge Base at https://www.malaysiaairlines.com/id/en/knowledge-centre.html. The Jakarta office of Malaysia Airlines is located at the following address:
PT AVS Indonesia Setiabudi Atrium Building 2nd Floor Suite 207A
JL HR Rasuna Said
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